Top Request Service
  • Day of Work

    • What if I am very happy with your work?
      Yay! Please let us know! And if you want to post a glowing review online, we will be grateful. Also, be sure to tell your friends and family.
    • What if I am unhappy with something?
      Please call us or email us right away. We want to know if there is a problem, and we will work with you to resolve it.
    • Do I need to pay for the work that day?


      No. We will send you an invoice within 1-3 business days via email, which will include an online payment portal. Payment is due upon receipt of the invoice.”



    • Should I tell my neighbors I’m having tree work done?
      That’s a very thoughtful thing to do. Sometimes the neighbors get mad at us for doing our work, so it’s always good when the neighbors have been prepped.
    • Will your crew clean up their mess?
      Absolutely! We pride ourselves on our 4-Step cleaning process: haul brush, stack firewood, rake, and blow.
    • How long will the work take?
      This depends on the scope of work. We do have large crews (4-5 men) with surgical skills and professional grade equipment, so we get a lot of work done quickly.
    • Will my job be the first of the day?
      Not necessarily. Please ask the office staff for your job time, if you want to know: (206) 735-4081
    • What time do you start?
      We leave our yard in north Seattle at 7:00 a.m., drive to your house, and then set up all the equipment. The city of Seattle allows us to begin work at 7:00 a.m., but it is usually at least 7:15 before we can start work.
    • Will everything be done the same day (i.e. pruning, removal, stump grinding, treatment)?
      Stump grinding and treatment will not happen at the same time as your tree service. Treatment is typically done before your tree work. Stump grinding is typically done the Friday after your tree service is completed.
    • Do I need to be home?
      No. Most folks are at work when we perform your tree work. Crews are provided with the contract spelling out every detail, so they can get the job done quickly and efficiently, with or without you being there. But if you are worried or just want to watch the fascinating process, by all means, we will be happy you are home.
    • What do I need to do to prepare for the crew?
      You will want to clear your driveway and make sure any decorative items or obstacles are out of the way. And please, pick up your dog’s poo! (Yuck!)
  • Referrals

    • Do I get something if I refer you to a friend or family member?
      Yes! If our referral results in a job, we will send you a $25 gift card by email once the work is complete!
  • Payment

    • Do you take credit cards?
      Yes, though a 3% processing fee applies. Alternatively, you can pay by bank transfer through our online payment portal (no fee) or mail us a check to our PO Box: PO Box 31945 Seattle, WA 98103
    • How will I get the invoice?
      Via Email from SingleOps, our invoicing system. The email will include a link to our online payment portal. If you don’t see it within 3 business days, please check your spam folder.
    • When do I pay for the work?

      You will get an invoice with 1-3 business days via email, which will include an online payment portal.

  • Transplanting / Planting

    • Will you plant new trees?
      We can plant a new tree while we are out doing other work for you. But we don’t come out to just plant new trees.
    • Do you move trees?
      We can move very small, young trees only. But once the tree develops its root system, we cannot move it. You should call Big Trees in Snohomish for a price quote on moving trees.
  • Tree Treatments

    • Do you spray trees?
      No. The three treatments we offer are in pellet / stake form.
    • What treatments do you offer?
      We can treat birch trees for the bronze birch borer, and we offer fertilizer and mycorrhizae treatments.
  • Stump Grinding

    • Can the stump grinder go up stairs? Or fit through my gate?
      Stairs are definitely a problem for a stump grinder, but we can ramp the grinder up 4 straight stairs. The grinder is 35” wide, and most gates are 36” wide, so measure your gate.
    • Will there be debris leftover?
      There will be shavings from the stump. We leave that in place, and you can spread them around your trees or bushes as mulch.
    • How much of the stump will be removed during Stump Grinding?
      our stump grinder will grind up all the above-ground stump and then down about 6-12” below grade to grind up the root ball. If there are specific roots going out from the stump that you want to ground, please make sure to note to your estimator to include them in the pricing.
    • How much does stump grinding cost?
      We can send you a free estimate by text or email! Just send us a text or email with pictures of the stumps and the following information: number of stumps, approx. diameter of each stump, species (if you know it), location in your yard, and confirmation that there is flat access & 36” of width clearance to the stump for our stump grinder to get to the stump.
  • Tree Removals, Pruning, and Hedging

    • How often do I need to have a tree pruned?
      It depends on the species and your own needs, but for maintenance pruning, 1-5 years is a good rule of thumb.
    • Can you prune a very tall hedge?
      Yes! We have a bucket truck we can use, we can use our tall ladders, or we can climb through them.
    • When is the best time to prune?
      Since the weather is mild here in the PNW, we can prune trees all year. Some trees are best pruned when dormant or just before they bud; however, they can still be pruned anytime and heal just fine.
    • Can we get wood chips?
      We do need to empty our trucks when they are full, so we drop loads of wood chips to whoever wants them—about 15 cubic yards.
    • What happens to the brush / debris from the tree?
      Our groundsmen put it through the chipper, which shoots it into our truck bed as wood chips.
    • Can you get rid of the firewood?
      Yes. We have “wood-getters” we work with who will pick up the firewood for free. Some of them use the wood for their own heating, some sell firewood, and some bring it to needy folks who need it to heat their homes. It may take a couple of days to get rid of the wood, but it will disappear.
    • Does it cut costs if the homeowner gets rid of the brush? Or keeps the firewood?
      Our groundsmen chip up all the debris while the arborists are pruning and removing, so there is no brush for you to deal with. You may save money by keeping the firewood, if, for example, the tree is very large and way in the backyard. If we can save time by stacking the wood nearby rather than rolling it out to the front for pickup, you can save money that way.
    • I have a large tree to remove. Does the wood have value?
      Usually, no. If you have a unique, old hardwood tree it is possible that Urban Hardwoods might be interested in it. Otherwise, loggers are not interested in one or a few trees removed in the city. Trust us; we have tried.
    • Can I remove my tree myself or have a friend do it?
      While this might seem tempting, removing a mature tree yourself is not something that you should attempt. There are too many safety risks and concerns with potential property damage or personal injury. We are trained and experienced with the right equipment to take care of the job for you.
    • Should I save my tree?
      Deciding whether to save a tree can be difficult. We enjoy working with our clients to try to save their key trees whenever it is advisable. Often, services such as pruning, cabling, fertilization, and treatment can help to improve a tree’s health and safety.
    • How much does tree work (removal, pruning, hedging) cost?
      There are so many factors involved, we can’t quote a price without visiting the site. Some of our considerations: size of the job, access, proximity to structures, safety (is the tree so dead that it’s dangerous?), equipment needs (do we need to bring the bucket truck?), permitting requirements, and if we need to move firewood. We offer free bids, so call us to come out and give you a firm price.
  • Arborist vs Certified Arborist

    • How do I know if you are licensed, bonded, and insured?
      It’s very easy to check any contractor’s credentials at this Washington State verification website. Just enter our contract license #: 608PAPT780B7 and you will see our license, bonding, insurance, and workers comp are all current.
    • What is the ISA?
      The International Society of Arboriculture, a global organization that sets standards & best industry practices, as well as administers testing to certify arborists.
    • What’s the difference between an “arborist” and a “certified arborist”?
      Anyone can call themselves an arborist, just as anyone can call themselves a real estate agent or an accountant. A certified arborist is someone who has met the requirements of the ISA: worked 3+ years in the field, passed the certification exam, and kept up with 30 CEUs every 3 years. This is similar to a Realtor or CPA.